Frequently Asked Questions

How do I schedule, reschedule, or cancel my dental appointment?

Scheduling your dental care with us is simple and convenient. To book a new appointment, you can call or text our office directly during business hours, and our friendly staff will find a time that works with your schedule. We understand that plans can change, so we offer easy rescheduling options when needed. Simply call us with as much advance notice as possible to reschedule your visit. For appointment cancellations, we ask that you provide at least 48 hours’ notice to avoid any cancellation fees and to allow us to offer the time slot to other patients who may need care. You may also submit an online request.

Do you provide emergency dental care?

Yes, we absolutely provide emergency dental care for urgent situations that cannot wait for a regular appointment. Whether you’re experiencing severe tooth pain, have suffered a dental injury, or are dealing with a broken crown or filling, we prioritize getting you the care you need as quickly as possible. During business hours, we work emergency patients into our schedule promptly. Our emergency dental care services are designed to address urgent dental needs and provide immediate relief from pain or discomfort.

What should I expect as a new patient at your practice?

As a new patient, your first visit will include a comprehensive examination to assess your current oral health and discuss any concerns or goals you may have. We’ll review your dental and medical history, take necessary X-rays, and create a personalized treatment plan tailored to your needs. Please visit our new patients page for detailed information about what to bring and what to expect. We recommend arriving 15 minutes early to complete paperwork if you don’t complete it beforehand, and we’ll verify your insurance benefits to help you understand your coverage.

What are your payment options, and how much do treatments cost?

We believe everyone deserves access to quality dental care, which is why we offer flexible payment options to fit various budgets. We accept most major dental insurance plans and will work with your insurance provider to maximize your benefits. For treatments not fully covered by insurance, we provide patient financing options, including payment plans, to make care more affordable. Treatment costs vary depending on the specific services needed, and we always provide detailed cost estimates before beginning any treatment. We provide flexibility by accepting financing options such as cash, most major credit cards, and many dental insurance providers. Alternate options include CareCredit®, Lending Club, LendingPoint®, and Sunbit.

What should I expect during my first visit to your dental practice?

Your first visit takes about 90 minutes and follows a simple four-step process. First, we start with your registration, where we’ll review your medical history, then we take digital X-rays and 3D images using advanced technology with minimal radiation exposure, followed by performing a comprehensive exam, including oral cancer screening and bite evaluation, and finally, there’s the checkout, where we’ll help you schedule your first hygiene visit. Please bring completed registration forms beforehand if you didn’t complete them online beforehand, a valid ID, insurance cards, and a current medications list. Our team will guide you through each step and answer any questions. Contact us at (702) 586-7800 for Silverado Ranch or (702) 870-3818 for Medical District, or use our contact form to schedule your consultation.